People love professional hair-care products. They love feeling
good about indulging in quality and taking extra-good care of
themselves. People enjoy more confidence and enhance their
self-esteem when they use quality hair products. Is your salon
meeting these clients needs?
Product retailing can account for 25% of
salon revenues. Does it at your salon? Do retail sales account
for 20 to 30% of each stylists' overall revenues? Is your salon
set to profit form the Retail Explosion this holiday?
There is no better time to gear up your
retail efforts than right now. Retail sales boom during the
holidays. Be sure you're counted in when the profits are divided.
You can tap into the explosive growth of
salon retailing in the holidays and throughout the year. If you
create the right atmosphere and present the products effectively, you'll
be in the thick of it. So let's review some powerful strategies
for fast success.
The Retail Area
Get people in the buying mood by
merchandising your retail area effectively. Here are some valuable
ideas.
1. Give the impression of abundance.
Be over-stocked with retail products. Create a mountain of holiday
gift packs. The holidays are a time of plenty, so have plenty of everything
on hand. This is one time you definitely don't want to run out.
2. Create a theme. During the
holidays design a today atmosphere. That's right! Do the
salon up with lights, tinsel, wreaths, a tree and other
decorations. Be distinctive and do it with style. Use these
ornaments to create the warm holiday feeling and highlight your retail
products. Put some electrical appliances under the tree and gift
wrap a few packages.
3. Use signage to emphasize special
offerings. It's a good idea to have sales regularly.
And, signs help create extra interest. This holds true at
holidays. Watch department stores and boutiques for ideas.
4. Create movement in the retail area.
Any device you can get that will spin or blink or rock or move on its
own is an outstanding candidate for you retail area. Movement attracts
attention so products sell faster. There are many devices you can
use such as an animated doll, a choo-choo train, a fish tank, or even a TV
playing fashion videos. Let your imagination run!
5. Have price points covered. In
theory, it's best to offer products with a variety of price
ranges. That way people can select what's affordable because you
offer something for every budget. Keep this in mind when choosing
what you'll carry.
6. Use on-package couponing. Put
a little sticker on selected bottles that is able to be removed by your customer
and redeemed on the spot. Have it worded so clients understand
they can save money instantly by redeeming the on-package
"coupon". People love instant gratification!
7. Have mirrors in the retail area.
People love to look at themselves. This natural reaction will
increase sales. Locate mirrors for high exposure. Mirrors
also brighten up the retail area and help give it a feel of abundance.
8. Locate impulse products right at cash
out. Hair accessories, picks, combs, brushes and other items
will move quickly if displayed right at the front counter. At
holiday times be sure to have at least a few holiday gift packs right up
front.
9. Keep it spotless. Your whole
front area needs to be meticulous at all times. Rugs, walls,
windows and shelves must be tended to regularly. Dirty coffee cups
and ash trays need to be removed instantly. Retail displays need
to monitored and maintained all the time.
Retailing Skills
You are the most important ingredient of
successful retailing in your salon. The well-designed retail area
is simply a tool to help you fatten your bank book while better serving
your clients. It's up to you to put the tools to work. Here
are 10 questions to ask yourself about your retailing activity.
1. Have I set retailing goals for myself?
How much do I want to sell to each client? How much do want to
sell each day?...each week? Have I put these goals in writing? Do I
review them often to keep them in the forefront of my mind?
2. Do I start talking retail as early as
the consultation? Do I forecast to clients that they will be
taking home retail products today? Do I let clients know that, as
a professional, I'll be sharing information about specific products for their
hair?
3. If I'm performing a chemical service,
do I explain to the client before hand the importance of their
"home maintenance program?" Do I explain that our
chemical services are guaranteed when they use the products we suggest?
4. Do I give the client a presentation on
each product used? Does the client know what I'm using and why
I'm using it? Do I relate how the products will help the client
feel better about themselves. Do I have the client see, smell and
touch the raw product? Do I build desire?
5. Do I put the client "in the
picture" by discussing benefits in their terms by saying things
like: so you know when you see him your hair will stay up all night,
have that special shine and just make you feel really comfortable about
how you look. Here, take along a purse size, too so you'll have
some with you."
6. When the service is done, do I
personally escort the client to the retail area? Do I show the
client which products they need? Do I take the products off the
shelf for the client and remind the client why they're important?
Do we put the products on the counter to prepare them for cash out?
7. Do I go for multiple product sales?
Do I go from shampoo to conditioner to deep conditioner
to sprays, gels, mousses...? Do we get five or six products on the
counter to help the client choose which "ones" they'll be taking
home? Do I take the time to suggest the variety of beauty
appliances and accessories available? Do we talk about how travel
sizes fit into the clients lifestyle? Do I point out any
sales going on in the salon? Do I show the client the variety of gift
packs available and suggest they keep a couple on hand for last minute
gift-giving opportunities.
8. Do I use samples constructively to
plant the seed for the next visit? Am I able to resolve client
concerns? Do I have practiced answers for all the client
objections? Do I make the effort to share another point of view
with the client and encourage them to "give it a try?"
Do I bring up the product guarantee to build client confidence?
9. Do I secure the transaction with grace?
Do I make it easy for the client to buy without stress? Am I
prepared to make a little "deal" to secure a large transaction?
Do I close the sale by saying something simple like: "Well, here
let me get a bag for all this"?
Supernatural Retailing means you serve all
your client needs better. When you do that you create trust and
loyalty. Your clients enjoy themselves more and, quite naturally ,
your income improves. Want to give yourself an immediate
raise? Begin putting these ideas to work instantly and without
delay your earnings improve. Start with you very next guest.
Keep improving. Do it every time. Don't look back!
Salon Businessman Mark D. Foley recently created "How to Achieve
Supernatural Salon Income," a high-energy workshop for all salon professionals.
Foley is an experienced marketing consultant, championship speaker and successful
entrepreneur now working in Seattle Washington. He can be reached at 800-842-6241
for a free 10 minute phone consultation about business/career questions.
www.markdfoley.com