Imagine articles about your salon in the local newspaper! Maybe you'd like to do
radio interviews or make television appearances? You can do it with a "little
P.R.".
Public Relations...Media Relations. You can get a lot of great media
exposure for free. All it takes is some ingenuity and
effort. The news media has a never-ending appetite for good
stories. And there are plenty of reasons why they would be
interested in you and your salon. Tap into this properly; you're
bound to attract plenty of attention...and new clients. Sounds
interesting? Read on and you'll discover what stories interest the
media, how to present yourself, and how to make sure you get
reported. Follow these steps and get ready for action.
How To Present Yourself
In order to present yourself and your idea
effectively you need to know who to present yourself to. Making
your pitch to the appropriate person is key.
Newspapers and Magazines
The fashion editor or lifestyles editor are
best. Next would be the news editor. I've even had luck with
the business editor. You'll want to address them as people and not
merely as titles. Usually their names will be listed in the paper
or magazine itself or you can always call the switchboard. By the
way, don't forget the weekly newspapers or community newspapers and
magazines.
Radio
The PSA Coordinator (Public Service
Announcements) can help you get free announcements about events
you're promoting so long as they're non-commercial. Show producers
are the key to getting interviews. So for an interview or talk
show, write to the producer, and not the host. The same holds true for
the fast-paced drive-time shows...it's the producer you want to approach
and not the "personality". Often they'll set up
interviews to give the "personality" something to clown
about. Again, just call the station and ask who holds the position
if you don 't know already.
Television
For news coverage it's the assignment editor
or perhaps the news director you want to contact. For talk shows,
interview shows, etc., it's the producer of the show you need. RULE OF
THUMB: Contact everybody!
Now that you know who to contact, what do you send? You send
what is commonly referred to as a "press package". It
ought to include several items.
- What?
- When?
- Where?
- Why?
- Who?
1. The Press Release
Generally written on a single sheet of
paper, the press release spells out: what's happening, when it's
happening, where it's happening, why it's happening, and who is
involved. It needs to be straightforward and journalistic in
style. If it's blatantly self-promotional, you're doomed!
On the four corners of the sheet of paper
type "PRESS RELEASE" so there's no confusion. On the top
center of the sheet type " FOR IMMEDIATE RELEASE" or "FOR
RELEASE ON OR ABOUT (DATE)". Below that, give your press release
a memorable title. Then just fill in your body copy to answer
what, when, where, why and who. That's how easy it is to put
together a press release.
2. The Cover Letter
This is the letter you direct to the
appropriate person. Address it to him or her specifically. The
main purpose of this letter is to introduce yourself, inform them of
what's happening, and sell them on the idea of covering the
event.
Selling them on covering the event is the
main part of the cover letter. Your approach needs to be focused
on why your idea is of interest to their audience of why their audience
needs to be informed, or how their audience would find it entertaining.
Always conclude the cover letter by promising
to contact them in a few days after they have reviewed the
material.
3. Support Material
A variety of items can be used effectively
as support material. Photographs of people are probably the very
best. Hair styles, award winners, styling activity, and before-and-after
shots all work great. Be sure to identify who is in the picture
and your salon on the back of the photo.
Another effective support device is copies
of past articles about your salon. They build credibility. A
copy of a promotional poster or program can help. If appropriate,
a "press pass" never hurts. Just try to get two or three
extra items in your package to add interest. RULE OF THUMB: Once
your "press packages" are assembled deliver them promptly and
well in advance.
How To Follow Up
As with most things in life, follow-up is
key. You must call them. Wait for a few days after the
packages have been delivered. Then, call the people you sent them
to. Make a commitment to yourself to speak to each and every
person you send a press package to.
It's not unusual for them to claim they haven't received it. If
that's the case, send them another one immediately. Hand deliver
it if need be. The beginning of your phone conversation with them
needs to be a feeling out process. Ask them if they've received it
and reviewed it. What do they think about it?
What to expect
Sometimes they'll come right out and tell
you thy want to do something. Great! What can you do to help?
Sometimes they'll need you to sell them a
little bit more. If so, focus on how the story helps them fulfill
their journalistic mandate. Once you've reviewed the main benefits
conclude by asking, "so, in your opinion do you feel your audience
would find this to be of interest?" If they say yes, you win!
Sometimes they're going to say maybe.
This is especially true of TV news. They don't know what the news
is going to be like on any given day so it's hard for them to make firm
commitments. If they say maybe, don't be pushy, but do be mildly
persistent and stay on top of the situation.
Sometimes you're going to get an outright
no. That's OK. Don't worry about it. You're going to
get enough positive response to make the whole process worthwhile.
Cultivate your contacts
Everybody you have a phone conversation with
ought to get a thank-you note. Anybody who gives you any exposure
ought to be invited into your salon for a visit with a gift certificate.
Conclusion
We have discovered that there are many ways
we can be news-worthy. All it takes is a little imagination.
We've learned how to put together a press
package with a press release, a cover letter and some support
material. We know that it's up to us to follow up.
And, that the more aggressively we follow up the better our long term
results will be. It is knowledge acted upon that brings
results. I've gotten a number of letters from salons who attend my
workshops. They tell me of the great results they've enjoyed by
promoting themselves with a little PR. You can too. Go ahead and
give it a try!
What do the media want?
Newsworthiness. What's news? News is "what's
happening." Blatant self-promotion is not considered
newsworthy. But plenty of other things are. Here's a list of
10 newsworthy ideas that can get you and your salon plenty of exposure.
1. Win a contest. A picture with a trophy and stylist
next to a stunning model will get reported almost every time.
2. Help Charity. A cut-a-thon for Muscular Dystrophy or fashion
show to benefit the heart Association ought to stimulate media interest
because it's not blatantly self serving.
3. Get a celebrity in the chair. Maybe give the major a
makeover! Perhaps Santa needs a beard trim!
4. Tap into Hype. A Batman look or a Super bowl Hairstyle;
simply observe what the media is focusing on and give them something to
play with.
5. Predictions of the future. People are always interested in
what the future holds. How about "Hairstyles in the year
2000"?
6. Analysis of the past. The media is interested in what
has been happening and why it's been happening...trends in
society. And people love nostalgia!
7. Holiday or Seasonal themes. A fourth of July hairstyle;
Winter looks; Valentines vogue...the media eats it up. This can be
great in combination with a salon-sponsored Hair Show.
8. Promotions. Not sales promotions, but the promotion of
people to new positions like salon manager or Artistic Director or
Director of Education.
9. Unique Service. This has got to be something that
nobody else is doing. For example, computer imaging was able to
make a P.R. splash for the salons who first got into it.
10. Be a media resource. Perhaps a paper would like a contest
to give one of their readers a makeover. Maybe a TV talk show
would like to feature at-home styling techniques for its viewers.
Position yourself so you're the one they call when they come up with the
idea.
This list of 10 is just for starters. Just think of any ideas that you like and
run with it.
Salon Businessman Mark D. Foley recently created "How to Achieve
Supernatural Salon Income," a high-energy workshop for all salon professionals.
Foley is an experienced marketing consultant, championship speaker and successful
entrepreneur now working in Seattle Washington. He can be reached at 800-842-6241
for a free 10 minute phone consultation about business / career questions.
www.markdfoley.com